Have questions about our IT services or computer support options?
You're in the right place. Whether you're a small business owner or a residential client, our team at Zero Trust Security is here to help with remote access computer support, network troubleshooting, and all your IT service needs.
Unused support time doesn't roll over, but you're always welcome to contact us for help. We'll let you know if anything goes beyond your plan before billing.
Yes! You can upgrade or downgrade anytime. Just let us know and we'll adjust it on your next bill.
Yes, if you're local to Central Florida. On-site support is available for an additional fee.
Absolutely. We keep things clear and simple so you feel confident and supported.
You can contact us by email, phone, or through our website. We’ll respond within business hours, and if your issue is covered under your plan, we’ll jump in remotely to help right away.
We’ll remotely scan and remove most infections. If the issue is more complex or requires special tools, we’ll let you know before doing any billable work.
Yes! Some of these services may be included depending on your plan. For devices not covered, we offer them as one-time add-ons or hourly support.
No. We only access system-level settings needed for maintenance or troubleshooting. Your personal files and data remain private unless you ask us to help with them.
You’ll get a secure link to let us connect to your computer. You can watch everything we do in real time, and you can disconnect us at any time.
Yes, we’ll install a lightweight agent that helps us monitor your system health and apply updates automatically. It runs in the background and keeps your system secure.
Absolutely. There are no contracts or cancellation fees. You can cancel or change your plan at any time with no hassle.
Definitely. Our support is designed to be friendly and easy to understand. Whether it’s your parents or grandparents, we’ll walk them through things with patience and respect.